e-Tool to Improve Quality in Healthcare: e-TIQH

Partnership objectives

Improving quality of primary healthcare through assessments, feedback and evidenced-based planning. The electronic tool (e-Tool to Improve Quality in Health care- e-TIQH,) allows health system managers to provide more efficient supervision of the facilities under their umbrella, and allows them to provide real-time performance feedback to the health workers in these facilities.

E-TIQH IS A DIGITAL, SUPORTIVE SUPERVISION TOOL THAT HELPS IMPROVE ACCESS TO QUALITY HEALTHCARE E-TIQH IS A DIGITAL, SUPORTIVE SUPERVISION TOOL THAT HELPS IMPROVE ACCESS TO QUALITY HEALTHCARE Copyright Novartis Foundation

What are the health needs and challenges?

Insufficient access to quality primary healthcare is a major obstacle to improving patient health outcomes. Collaborating with the Ifakara Health Institute and the Swiss Tropical and Public Health Institute, the Novartis Foundation addressed this complex challenge in Tanzania with supportive supervision, using the electronic Tool to Improve Quality in Health (e-TIQH). The tool allows health system managers to provide more efficient supervision of the facilities under their umbrella, and allows them to provide real-time performance feedback to the health workers in these facilities.

Description of partnership activities and how they address needs and challenges

Supportive supervision has proven to be the most important contributing factor for improving quality of care, and the digital tool allows health managers to assess performance more accurately. With improved analysis, report generation and information sharing, e-TIQH delivers real-time evidence for health system planning and budget allocation.

e-TIQH was piloted in two districts around Ifakara before being expanded to the entire Morogoro region and an additional eight regions in Tanzania. Further roll out of e-TIQH will now be handed over to the Prime Minister’s Office of Regional Administration and Local Government in Tanzania.

In addition, this digital, supportive supervision tool is currently being adapted and validated for use within all public health services in Mali. In the coming year, we will also finalize a toolkit outlining how to use this digital supervision approach as a means to strengthen quality of care in primary healthcare systems, to make it more widely available.

Partnership information

Company(ies) Novartis

Partner(s) Ifakara Health Institute, Swiss Tropical and Public Health Institute (Swiss TPH)

Type of Partner(s) Academia / Hospitals

Therapeutic Focus Infectious Diseases, Other, Women and Children's Health

Disease(s) Children's Health, General Health, Malaria, Women's Health

Program Type(s) Health System Infrastructure - mHealth, Health System Infrastructure - Outreach & Medical Services

Targeted Population(s) Marginalised / Indigenous People, Mothers, People with low income, Women

Region(s) Sub-Saharan Africa

Number of Countries 1

Country(ies) Tanzania

Start Date 2012

More information Novartis Foundation

Anticipated completion date Ongoing